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Visual FoxExpress
Technical
Support
F1 Technologies offers a broad range
of top-notch technical support services provided directly by our
development and training staff for Visual FoxExpress subscribers. Support is available
via our forums, fax, telephone,
email and remote desktop assistance. Support on the conference system
is free and unlimited for registered users with a current
subscription. Current subscribers also
have access to the
Visual
FoxExpress Knowledgebase,
Bug
Reports and
Enhancement Requests in the
F1
Technologies Customer Service Center. Please read the remainder of this topic for more information
about the types of support available as well as available on-line support.
Per Incident Support
Per incident support may be purchased at the rate of $75
per incident. Each incident represents a half hour of support time. An
incident can be initiated by a customer via phone, fax or email. Generally,
we’ll respond in the same manner the incident was initiated unless otherwise
indicated, but please supply a voice number and email address with all fax
or written correspondence. In the event that a problem will take more than ½
hour to solve, we’ll request confirmation before continuing.
Extended Support Plans
Many customers have the need for technical support that
goes beyond traditional problem solving and debugging. Often developers seek
guidance on where to get started, how to architect their systems or on
complex issues like upsizing an application to a remote data source for the
first time. For these customers, an extended support plan will often make
the most sense. Extended support plans are available in four and eight hour
blocks of support time for $500 and $1,000 respectively and are valid for
one year from the date of purchase. Customers that need some handholding
throughout the course of the year or that have complex issues for which they
require assistance are encouraged to purchase an extended support plan.
Onsite and in-person consultation are also available with extended support
plans, however; prices do not include travel costs.
Purchasing Support
Support Plans and incidents can be purchased online at
www.f1tech.com/orders.
Incidents can also be purchased via credit card at the time they are
incurred. Please note, technical support is offered on a prepaid basis only.
If you require to be invoiced for technical support or must submit a
purchase order support incidents will not be available until they have been
paid for in full. Please supply your Visual FoxExpress product id with all
technical support contacts. Your Visual FoxExpress product id can be
obtained from the “About Visual FoxExpress…” choice in the Visual FoxExpress
menu. Please do not confuse this with your Visual FoxPro product id.
All extended support plan and support
incident purchases are non-refundable.
Supported Products
F1 Technologies currently offers support for the most
current released version of Visual FoxExpress and any version in beta
testing. Please make sure that you have applied all available updates before
requesting support. When updates have been made available for any F1
Technologies products, only the most recent version will be supported. It is
your responsibility to make sure that you have the most recent release of
the product you are using.
If you absolutely require legacy support for a previous
version of Visual FoxExpress support incidents will be used to account for
the need of our staff to install older versions of Visual FoxExpress or
Visual FoxPro.
In all cases, Technical support is only provided to
registered users with a current subscription.
Contacting Support
Forums:
http://www.f1tech.com/forums.afp
Knowledgebase:
http://csc.f1tech.com/F1CustomerServiceCenter/kb.asp
Enhancement Requests:
http://csc.f1tech.com/F1CustomerServiceCenter/wishlist.asp
Bug Reports:
http://csc.f1tech.com/F1CustomerServiceCenter/bugs.asp
Telephone: 440-915-6770
Fax: 952-216-6770
Email:
Click here
Remote Desktop Assistance: Please call
technical support directly for details and instructions. Remote desktop
assistance is only available to customers that have purchased an extended
support plan.
Initial Installation Support
Only: 800-814-6366 or 419-255-6366 (no charge)
Questions
Please
clear here to
direct any questions regarding these support policies to
our offices. |
